General Questions

• Q: Do you accept Purchase Orders (POs)?
  • A: Yes, we do accept purchase orders. However, please note that full payment is required before any order can be shipped. We regularly work with schools, government agencies, and nonprofit organizations. If you need references, we’re happy to provide them upon request.

    We accept the following payment methods:

    • Check

    • ACH transfer

    • Bill.com

    • Debit or Credit Card

    If you need a formal quote or invoice to initiate the payment process, please contact us—we’ll be glad to help!

• Q: Do You Have an Affiliate Program?
  • A: Yes! We offer a commission-based affiliate program. Learn more or sign up here.
• Q: What types of promotional bags do you offer?
  • A: We offer tote bags, backpacks, duffle bags, drawstring bags, fanny packs, and more — including eco-friendly cotton, canvas, and jute bags.
• Q: Can you customize the bags with my logo?
  • A: Yes! We offer screen printing, embroidery, DTG, and more customization methods tailored to your design.
• Q: What is the minimum order quantity?
  • A: It varies by style, but low minimums are available. Contact us for a tailored quote.
• Q: What is your production time?
  • A: 2–5 business days for custom orders after proof approval. Blank items ship in 1–2 days.
• Q: Do you offer samples?
  • A: Yes, samples are available for purchase and can often be credited toward your bulk order.

Material and Sustainability

• Q: What materials do you use?
  • A: Cotton, canvas, jute, nylon, polyester, recycled fabrics — we help you choose based on your goals.
• Q: Are your bags eco-friendly?
  • A: Yes! Many of our bags are made with organic or recycled materials. Learn about our sustainability practices.
• Q: Can you provide certifications?
  • A: Yes, we can provide documentation for organic and recycled materials on request.

Pricing and Ordering

• Q: How do I get a quote?
  • A: Fill out our quote request form with your product details for a fast, accurate estimate.
• Q: What payment methods do you accept?
  • A: We accept credit cards, PayPal, ACH, and wire transfer.
• Q: What is your shipping policy?
  • A: We ship nationwide with UPS, USPS, FedEx, and DHL. Orders over $300 qualify for free shipping.

Design and Customization

• Q: Do you provide design help?
  • A: Yes, our design team will help you perfect your artwork and offer templates and print guidelines.
• Q: Can I upload my own artwork?
  • A: Absolutely. We accept high-resolution files and provide digital mockups before printing.
• Q: What are the customization options?
  • A: Screen printing, embroidery, DTG, and heat transfer depending on your product and quantity.

Shipping and Returns

• Q: Do you offer tracking?
  • A: Yes, you’ll receive tracking info via email once your order ships.
• Q: What is your return policy?
  • A: We offer a 30-day satisfaction guarantee on most products. See our full return policy.
• Q: Can I make changes after placing an order?
  • A: Contact us ASAP. Once production starts, changes may be limited or incur a fee.