F.A.Q.

Frequently asked questions

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General Questions

• Q: What types of promotional bags do you offer?
  • A: We offer a wide range of promotional bags to suit various needs and budgets, including tote bags, backpacks, duffle bags, drawstring bags, fanny packs and more. We also specialize in eco-friendly options like reusable shopping bags and cotton canvas tote bags.

• Q: Can you customize the bags with my company logo or design?
  • A: Absolutely! We offer a variety of customization options, including screen printing, embroidery, heat transfer, and digital printing. We can match your brand colors and incorporate your desired design.

• Q: What is the minimum order quantity (MOQ)?
  • A: Our MOQ varies depending on the bag style and customization method. We offer competitive pricing for both small and large orders.

• Q: What is your production time?
  • A: Our production time depends on the order quantity and customization complexity. We strive to meet tight deadlines and offer expedited shipping options.

• Q: Do you offer samples?
  • A: Yes, we offer sample bags for you to review the quality and materials. There may be a sample fee, but it can often be credited towards your bulk order.

Material and Sustainability

• Q: What materials do you use for your bags?
  • A: We use a variety of materials, including cotton, polyester, nylon, jute, and recycled materials. We can help you choose the best material based on your budget, target audience, and sustainability goals.

• Q: Are your bags eco-friendly?
  • A: Yes, we offer a wide range of eco-friendly bags made from recycled materials, organic cotton, and biodegradable materials. We are committed to sustainability and reducing our environmental impact. See our sustainability practices. 

• Q: Can you provide certifications for the materials used in your bags?
  • A: Yes, we can provide certifications for materials like organic cotton, recycled content, and other relevant certifications upon request.

Pricing and Ordering

• Q: How do I get a quote for promotional bags?
  • A: To get a quote, please provide us with the bag style, desired quantity, customization details, and any specific material preferences. We will provide you with a detailed quote and lead time. You can submit our quote request form here

• Q: What payment methods do you accept?
  • A: We accept various payment methods, including credit card, PayPal, and wire transfer.

• Q: What is your shipping policy?
  • A: We offer various shipping options to suit your needs. We can provide shipping quotes based on your order quantity and delivery address. Otherwise, you will be able to pick a shipping option of your choice at the checkout.

Additional Questions

• Q: Can you help me choose the right bag for my target audience?
  • A: Absolutely! We have experience working with various industries and can recommend the best bag style and material based on your target audience's preferences and needs.

• Q: Do you offer design assistance?
  • A: Yes, our design team can help you create eye-catching designs for your promotional bags. We can provide design templates and artwork guidelines.

• Q: What is your return policy?
• A: We offer a satisfaction guarantee and will work with you to resolve any issues with your order. Please refer to our specific return policy for details.

Ordering and Production

• Q: What is the lead time for order production?
  • A: Our lead time typically ranges from 3 to 5 business days, depending on the order quantity, customization, and the specific bag style. We can provide a more accurate estimate once we have your order details. Blank orders ship within 1-2 days and custom printed orders ship within 3-5 days.

• Q: Can I rush my order?
  • A: We understand that sometimes orders need to be expedited. Please contact our sales team to discuss rush options and potential additional fees.

• Q: What happens if my order arrives with errors or defects?
  • A: We take pride in the quality of our products. If you receive a defective or incorrect order, please contact our customer service immediately with photos of the issue. We will work with you to resolve the problem promptly, including replacing the defective items or issuing a refund.

• Q: Can I make changes to my order after it has been placed?
  • A: We understand that changes can occur, but we recommend confirming all order details before placing the order. Changes made after production has started may result in additional fees or delays.

Design and Customization

• Q: Do you provide design services?
  • A: Yes, our design team can assist you in creating custom artwork for your bags. We can also provide templates and guidelines to ensure your design looks its best.

• Q: Can I provide my own artwork?
  • A: Absolutely! We can work with your existing artwork. Please ensure the files are in a high-resolution format for optimal print quality.

• Q: What are the available customization options?
  • A: We offer a variety of customization options, including screen printing, embroidery, heat transfer, and digital printing. We can help you choose the best method based on your design and budget.

Shipping and Delivery

• Q: How much does shipping cost?
  • A: Shipping costs vary depending on the order size, destination, and shipping method. We offer a variety of shipping options, including standard ground, expedited, and international shipping.

• Q: What shipping carriers do you use?
  • A: We partner with reputable shipping carriers like UPS, USPS, FedEx, DHL to ensure timely and reliable delivery of your order.

• Q: Can you provide tracking information for my order?
  • A: Yes, we will provide you with a tracking number once your order ships. You can use this number to track the progress of your shipment.  

Payment and Returns

• Q: What payment methods do you accept?
  • A: We accept credit cards, PayPal, wire transfer, ACH.

• Q: Do you offer a warranty on your bags?
  • A: We stand behind the quality of our products. If there is a manufacturing defect, we will repair or replace the bag within 30 days of purchase.

Do you have any further questions?

For any additional inquiries about our promotional bags, customization options, or placing an order, feel free to contact our friendly team!

• Email: sales@bagzdepot.com
• Phone: 949-245-7090
• Hours: Monday-Friday, 9am-5pm Pacific Standard Time (PST)

We're here to help you find the perfect promotional bags that meet your needs!