1. Standard Refunds (Non-Custom Items)

• Unused, resellable, non-custom items may be returned within 30 days of delivery.

• Items must be in original condition and packaging.

• Once your return is received and inspected, we will issue a refund to your original payment method minus any applicable fees.

• Return shipping is the customer’s responsibility unless the return is due to our error (wrong item, damaged on arrival, etc.).

2. Custom/Printed/Embroidered Orders

• Because custom items are made to order (per your artwork, logo, or approval), all custom orders are final saleand non-refundable once production has started.

• If there is an error on our end (misprint beyond our tolerance, wrong item, wrong color, or not matching the approved proof), we will work with you on a remake or partial credit per our print/damage allowance.

• Artwork/setup fees are non-refundable.

3. Order Cancellations

• Orders cancelled after payment is processed but before shipping/production will be refunded minus a 3% credit card processing fee. This fee is non-reversible from the processor and will be deducted from the total refund.

• If production has already begun on a custom order, the order may not be eligible for a full refund. In that case, we may offer a partial refund depending on how far along the job is.

• If the order has already shipped, it will be treated as a return (see Section 1).

4. Damaged/Incorrect Items

• Please report any damaged, defective, or incorrect items within 5 business days of delivery.

• We may request photos for quality review.

• Depending on the issue, we may offer a replacement, store credit, or partial refund.

5. Restocking Fees (If Applicable)

• On large/bulk/wholesale returns that are not due to our error, a restocking fee may apply to cover inspection, repacking, and inventory handling.

6. Shipping Charges

• Original shipping charges are non-refundable unless the return is due to our error.

• If a “Free Shipping” order is returned for reasons not caused by us, actual shipping costs may be deducted from the refund.

7. How Refunds Are Issued

• Refunds are issued to the original payment method only.

• Please allow your bank/credit card provider’s standard processing time to reflect the credit.

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Important Note on Credit Card Fee Deduction:
All cancelled orders (for any reason) that have already been charged will incur a 3% credit card processing fee deduction from the refund amount. This is because merchant processors do not refund us these fees once a transaction is captured.

If you want, I can rewrite this to match your tone (BagzDepot / CaliCraftUS) and add your 3% misprint/damage tolerance line too.