Need to Return an Order?
- Contact us by email at [email protected] including the first and last name of the purchaser, invoice number, your email address and the reason of your return.
- When we receive your request, we will send you a reply with return instructions.
- Keep in mind, BagzDepot provides Pre-Paid Return label ONLY if you received a wrong or damaged item.
- Please use a secure and trackable carrier to ship your items back to us. If we don't receive your return, we can't refund.
- Once we receive and inspect your return, your refund will be processed and your payment will automatically be credited to your credit card or original method of payment within 7 days. Depending on your credit card company, it may take additional 2-4 business days after your credit is applied for it to post to your account.
- There will be NO restocking fee on returns under $150. We will refund the cost of your merchandise and applicable sales tax. Unfortunately we cannot refund the original shipping cost that we paid to carrier to ship the products to you..
- Returns over $150 will be subject to a 20% restocking fee plus applicable original shipping charges that we paid to ship your order to you.
- If your address is incorrect, outdated or the package is refused at the delivery, the parcel will typically be returned to us by the carrier or the unintended recipient. In this case, the original return shipping (minimum $14.95) will be deducted from the refundable amount. This amount varies depending on the actual amount we paid to the carrier to ship your order.
- Full Refund is only applicable for "Received Damaged Item" or "Received Wrong Item" orders with proof (Images showing order was received damaged or wrong).
- *** Printed merchandise can't be returned. We are unable to accept returns, cancellations or exchanges on personalized products, once virtual sample(mock-up) is approved. You can always cancel your order and get a full refund before you approve the mock-up.***
- *** Please note that, each individual screen resolution settings may result in different view of the bag online compare to real life. This may cause discrepancies in the color of the bag in comparison between the photo seen online and the bag in real life. Please be advised that due to this policy, your return request in regards to the color discrepancy will be denied.***
Return Shipping Address:
HKA Group LLC / BagzDepot
5405 Alton Pkwy,
Ste A 460, Irvine, CA 92604