30 Days Money Back Guarantee
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, face masks, sanitizers, gloves, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Sale Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Contact us by email at email@example.com including the first and last name of the purchaser, invoice number, your daytime phone number, your email address and the reason of your return.
- When we receive your request, we will send you a reply with return instructions and return number (RMA#). Without the RMA number returns will not be accepted.
- When you receive the RMA#, repack the items in the original packaging, enclose a copy of the original invoice, and return the package within 5 days of receiving the RMA#. When you send back your package, please use a carrier that offers a tracking number. We suggest you keep this tracking number, as proof. Please note that the RMA# must appear on the outside of all packages, and we cannot accept products returned without the RMA# clearly indicated.
- Once we have received and inspected your return, your refund will be processed and your payment will automatically be credited to your credit card or original method of payment within 7 days. Depending on your credit card company, it may take additional 2-4 business days after your credit is applied for it to post to your account.
- There will be NO restocking fee on returns under $200**. We will refund the cost of your merchandise and applicable sales tax. Unfortunately we cannot refund the original shipping cost that we paid to carrier to ship the products to you and we do not provide the cost of return shipping. Returns over $200 may be subject to a 20% restocking fee plus applicable shipping charges.
- If the address is incorrect, outdated or the package is refused at the delivery, the parcel will typically be returned to us by the carrier or the unintended recipient. In this case, the original return shipping (minimum $9.99) will be deducted from the refundable amount. This amount varies depending on the actual amount we paid to the carrier to ship your order.
- Full Refund is only applicable for "Received Damaged Item" orders with proof (Images showing order was received damaged).
***Printed merchandise can't be returned. We are unable to accept returns,cancellations or exchanges on personalized products, once virtual sample(mock-up) is approved. You can always cancel your order and get a full refund before you approve the mock-up.***
***Please note that, each individual screen resolution settings may result in different view of the bag online compare to real life. This may cause discrepancies in the color of the bag in comparison between the photo seen online and the bag in real life. Please be advised that due to this policy, your return request in regards to the color discrepancy will be denied.***
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- You will be responsible for paying for your own shipping costs for returning your item. Even Though your order qualifies for a free shipping at the time of placing your order with us, we still pay shipping fee to the carrier to ship your order. Therefore, All Shipping costs are nonrefundable. This amount varies depending on the actual amount we paid to the carrier to ship your order.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you easy exchange instructions.
10492 Trask Avenue, Unit E
Garden Grove, CA 92843 - (888) 596-4449