Return & Refund Policy
- If you have any questions or concerns please do not hesitate to contact us.
- Call Support is available Monday-Friday 10am - 4pm PST
- Our Toll Free Phone Number is: 888-596-4449
- Our Email is : firstname.lastname@example.org
- Contact us by email at email@example.com including the first and last name of the purchaser, invoice number, your daytime phone number, your email address and the reason of your return.
- When we receive your request, we will send you a reply with return instructions and return number (RMA#). Without the RMA number returns will not be accepted.
- When you receive the RMA#, repack the items in the original packaging, enclose a copy of the original invoice, and return the package within 5 days of receiving the RMA#. When you send back your package, please use a carrier that offers a tracking number. We suggest you keep this tracking number, as proof. Please note that the RMA# must appear on the outside of all packages, and we cannot accept products returned without the RMA# clearly indicated.
- Once we have received and inspected your return, your refund will be processed and your payment will automatically be credited to your credit card or original method of payment within 7 days. Depending on your credit card company, it may take additional 2-4 business days after your credit is applied for it to post to your account.
- There will be NO restocking fee on returns under $300**. We will refund the cost of your merchandise and applicable sales tax. Unfortunately we cannot refund the original shipping cost that we paid to carrier to ship the products to you and we do not provide the cost of return shipping. Returns over $300 may be subject to a 20% restocking fee plus applicable shipping charges.
- If the address is incorrect, outdated or the package is refused at the delivery, the parcel will typically be returned to us by the carrier or the unintended recipient. In this case, the original return shipping (minimum $9.95) will be deducted from the refundable amount.
*Printed merchandise can't be returned. We are unable to accept returns,cancellations or exchanges on personalized products, once virtual sample(mock-up) is approved. You can always cancel your order and get a full refund before you approve the mock-up.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you easy exchange instructions.
Return Shipping Address
To return your product, you should mail your product to:
10492 Trask Ave., Unit E
Garden Grove, CA 92843
email@example.com or call 888-596-4449 with your order number.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.