Frequently Asked Questions - BagzDepot
There are 2 easy ways to place an order with BagzDepot
1. You can shop on-line via our fully SSL secured-server 24/7/365.
2. You can order by calling toll free 888-596-4449 in normal business hours. Our business hours are: from Monday to Friday between 9 am & 4 pm PST.
Will I get a confirmation e-mail for my orders?
Yes, you will receive a confirmation e-mail as soon as you submit your order.
What information do you need to send out a package?
We need a valid and complete street address, with a correct zip code, apartment or suite number, city, state and the daytime phone number of the recipient.
Am I being charged for delivery?
BagzDepot.com offers four shipping options for U.S. domestic orders that consist of items in our warehouses: BagzDepot.com uses 2 of the major Mail Carriers: USPS, UPS
Fast and Free Shipping for orders over $100
Shipping for all orders below $100 is calculated by carrier rates at checkout.
*Please note that free ground shipping applies to standard shipping within the 48 contiguous United States.
*Transit time is 3 to 6 business days to Alaska, Hawaii and Puerto Rico
- DHL - (2-6) days delivery - Calculated at checkout
- USPS - (7-28) days delivery - Calculated at checkout
*CANADA Customers are responsible for any duty, tax and brokerage fees.
How do I cancel an order?
If you decide to cancel your order please contact us by phone or e-mail as soon as possible. Please note that, orders can not be cancelled once they are shipped.
Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know that a package from BagzDepot is on the way for them.
Do you do Drop Shipping?
Yes, we are able to do drop shipping for your customers. We can either use our own shipping services with your company name as shipper or use your UPS or Fedex account. Contact us via e-mail to setup a dropshipping account with us at email@example.com
Do you charge taxes?
Yes. We only charge california sales tax. However if you are in the possession of a current resale certificate and are located in CA, we are able to set you up as a tax exempt customer. Contact us via email at firstname.lastname@example.org for more information.
Can i get a sample first?
Yes absolutely, you can request your sample HERE!
Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is fully secured by SSL technology. All pages that we require you to enter your personal information are fully encrypted. You may confirm the secure connection by checking the address bar of the browser. The addresses begins with “https://” are protected. All important information automatically gets deleted once order is placed such as credit card numbers etc.
What if I received wrong items that I did not order?
If you received wrong item(s) that you did not order, or you received less items then you purchased , please contact us in 3 business days of delivery of your package so we can make sure to replace or send additional items right away at no cost to you. However if it has been more than 3 days of receipt of your package we will not be able to track and find the mistake so unfortunately we won't be able to replace or send additional items to you.
What if there is damaged item(s) in the package?
Please contact us in 3 business days of delivery of your package with your order number and images showing the damaged items so we can make sure to replace or send additional items right away at no cost to you. However if it has been more than 3 days of receipt of your package we will not be able to track and find the mistake so unfortunately we won't be able to replace or send additional items to you. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund for the damaged items.
What can I do if my order has not arrived and tracking shows delivered?
In some rare cases, packages may get lost/stolen or delivered to a wrong address around you. Once your order is received by the postal carrier, BagzDepot is no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined by the postal carrier. Keep us updated about your claim at email@example.com